Technical Support Analyst

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Technical Support Analyst II position located at our office in Provo, Utah. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. This person will act as the primary point of contact for our customers and will work with Aptive's product, engineering and marketing teams to share customer feedback to drive improvements. A Technical Support Analyst will be immersed in Aptive's s fast-paced environment and will be expected to proactively contribute suggestions to for improvement.

The hours for this position are 8am to 5pm Monday through Friday. This is an on-site position.

Compensation ranges from $65k to $75k annually, depending on experience, plus an annual performance-based bonus.

What we offer:

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Requirements:

• Helpdesk Experience

• Windows and Mac desktop support experience

• Workstation setup and configuration

• Working knowledge with Google software applications, including: Google Documents, Spreadsheets, Slides

• Experience with Gmail Gsuite 

• Train end-users on new processes/functionality as needed. Help with the training of new users

• Office printer debugging

Qualifications:

• Experience: 2-4 years helpdesk experience
   

Required Skills:

• Basic understanding of Internet principles, terminology and functionality

• 2 years technical support or IT experience interfacing with external clients.

Preferred Skills:

• Expertise troubleshooting WiFi and wired networking (TCP/IP, DHCP, DNS)

• Experience preparing new reports from HRIS (Workday), and manipulating existing report variables

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.