Head of Operations

We’re seeking a high-impact SVP / Head of Operations to drive execution, scale infrastructure, and elevate performance across the business at Aptive. As a key member of the executive team, you will be responsible for translating vision into operational reality.

You’ll own the systems, processes, and operational strategy that power growth, while building a culture of accountability, efficiency, and continuous improvement.

Responsibilities include:

• Own and evolve the company’s operational strategy across field operations, customer experience, and support functions

• Collaborates with executive and functional leaders to support cross departmental initiatives and organizational objectives

• Translate the strategy to scalable operations plan 

• Build, optimize, and standardize processes to support rapid growth and seasonal scaling

• Lead and develop a high-performing operations organization, including regional and functional leaders

• Drive performance through data, KPIs, reporting, and accountability across all operational layers

• Improve customer experience by aligning operations with service quality and responsiveness

• Act as a key leader in forecasting, capacity planning, and resource allocation

• Drives service efficiency initiatives to improve technician productivity, operational throughput, and customer experience

• Establishes and manages operational capacity planning models to align staffing and deployment with demand forecasts

• Lead continuous improvement initiatives to optimize operational support across all service channels 

• Escalates and resolves significant customer, operational or performance issues as appropriate

• Builds, develops and retains operations leadership talent to support succession planning and organizational growth

• Oversee operations revenue programs and identifies opportunities to improve operational profitability

• Develops and implements strategic operational plans aligned with organizational goals and growth initiatives  

Requirements:      

• 10+ years of operations leadership experience, with 5+ years leading leaders in complex, multi-location or enterprise operations preferred

• Proven ability to scale operations in high-growth or seasonal businesses

• Expertise in routing, scheduling, deployment strategy, and service efficiency methodologies

• Strong background in field operations, logistics, or service-based industries

• Data-driven mindset with experience building and managing operational metrics

• Experience implementing systems, automation, and process improvements at scale

• Executive presence with the ability to influence and align cross-functional leaders

• Builder mentality, you’re comfortable stepping into ambiguity and creating structure

What we offer:

• Executive Compensation Package

• Annual Merit Bonuses

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Aptive Pest Control:

Aptive Pest Control provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.